Mainpower Electricity Distribution Limited (MEDL) has announced plans for a large-scale disconnection exercise targeting customers in Enugu who have failed to settle their energy bills.
The company is urging customers in affected areas to pay promptly to avoid power cuts.
In a statement issued on Friday in Enugu, the company’s spokesperson, Mr. Emeka Ezeh, advised residents and businesses under the Abakpa, Awkunanaw, Nsukka, and Ogui districts to ensure their bills are cleared to prevent being disconnected.
“Customers are to pay their bills before the disconnection team gets to their premises and not wait for Marketers to visit before they pay, to avoid payment of reconnection fee,” Ezeh warned.
He further explained the billing process, stating: “The current energy bill, which is for energy consumed in the previous month, is expected to be paid by the 15th day of the succeeding month.”
Ezeh also encouraged customers with outstanding arrears to consider the company’s flexible payment initiative: “Customers with arrears are encouraged to clear their bills or take advantage of the discount scheme known as ‘Accelerated Settlement of Arrears Project (ASAP)’.”
To ease payment, customers were reminded of available payment channels. “Payments can be made at the Mainpower Electricity Cash Offices or at the collection agent locations,” he said.
“Pay on time to avoid the inconveniences of being disconnected or surcharged,” he emphasized.
Highlighting the importance of timely payments, Ezeh noted that it contributes to improved service delivery.
“At Mainpower, we remain committed to delivering improved services to our esteemed customers,” he added.
