The Managing Director of MainPower Electricity Distribution Limited (MEDL), Dr. Ernest Mupwaya, has reaffirmed the company’s unwavering commitment to powering homes, supporting industries, and building trust within communities across Enugu State.
Speaking in Enugu on Monday at the launch of the 2025 MainPower Customer Service Week, themed “Mission Possible,” Dr. Mupwaya reflected on the company’s journey and ambitious goals for the future.
He highlighted that MainPower’s transformation began less than a year ago when it transitioned from the legacy Enugu Electricity Distribution Company (EEDC) into an autonomous, Enugu-focused electricity distributor.
“We inherited deep-rooted challenges, fragmented infrastructure, outdated manual systems, customer mistrust and limited operational independence,” he said.
“But together, we rose to the occasion. Today, MainPower stands as a symbol of reform and resilience. We didn’t just survive the unbundling, we redefined it.”
Dr. Mupwaya unveiled MainPower’s strategic ₦44 billion five-year business plan built on seven core pillars aimed at transforming Enugu’s electricity landscape. Key highlights include:
- Infrastructure Investment: Construction of new injection substations, upgrade of distribution transformers, and expansion of the power network across the state.
- Smart Metering & Automation: Full rollout of Advanced Metering Infrastructure (AMI) and Customer Relationship Management (CRM) systems, targeting 100% metering by 2027.
- Digital Transformation: Implementation of Business Process Reengineering (BPR) and Geographic Information Systems (GIS) to enhance service delivery and operational efficiency.
- Staff Welfare & Training: Over ₦577 million earmarked for staff safety equipment, training, and capacity-building programs.
- Community Engagement: Strong focus on Environmental and Social Responsibility (ESR), embedded in all operations to foster trust and stability.
- Financial Sustainability: Measures to improve revenue collection, reduce technical and commercial losses, and implement cost-reflective tariffs.
On the significance of the 2025 Customer Service Week, Dr. Mupwaya called on all staff to recommit to the values of excellence, empathy, and accountability in service delivery.
“Serving customers is not a burden, it’s a privilege. This week is a reminder that every complaint resolved, every home lit, and every handshake with a customer brings us closer to our mission.”
He urged stakeholders to see the transformation not as a dream, but a mission that is both achievable and essential for the socio-economic development of Enugu State.
